Refund Policy

RETURNS POLICY

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you wish to return a full price item, simply fill out the Return Request Form that gets delivered with your package. Any sale items are final sales and can not be returned or exchanged. 

The item must be unworn, unwashed and have the tags still attached, or it will not be accepted. Naked Tribe reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender.

The cost of return shipping is at the customer’s expense and is non-refundable. 

We recommend returning items through traceable mail, as any returned items that are not received by Naked Tribe will not be issued a refund. Naked Tribe will not issue a refund on items that are not received or are lost in transit.

Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note or refund. 

We are unable to credit original shipping costs unless the item is faulty or there was a dispatch error by Naked Tribe. Returns are processed within 5 business days of receiving your return. 

All returns are to be sent to:

5 Gore Street,, Higgins, ACT, 2615

If you have questions or are unsure about anything to do with our Return Policy please email us customer.enquiries@nakedtribe.org